Overview

Keeping one step ahead of the competition requires new ways of doing things and new ways of looking at challenges that affect service standards and having the boldness to believe in one’s ideas. These are the key principles behind service innovation. Innovation has become a buzzword and hailed as the new competitive advantage in a crowded marketplace but what are the principles and practice in innovative thinking. This 1 Day interactive on line program seeks to equip participants with key principles and engages them in innovative thinking techniques to persistent service challenges that they face at the workplace.

Workshop Objectives

• Practice the principles behind creativity, and innovation and enterprise
• Acquire skills and techniques for divergent and lateral thinking
• Apply techniques in seeking service innovation opportunities at the present work place initiative to enhance customer service standards
• The Innovation Imperative
• The Service Innovation Process
• The Service Innovation Principles
• The Service Innovation Practices

Duration

1 Day

Schedule

To be announced